There are no returns or exchanges on our monogrammed items. The reason for this is because once we personalize an item, it cannot be undone. Therefore, that item is no longer able to be used. We cannot accept an exchange and/or return if you ordered the wrong size or you don't like the color thread or the font you chose. If there is a mistake on our end, we will be glad to fix it or offer you a refund. With this being said, PLEASE follow all directions when placing an order and double check that everything is correct and view our FAQ page! Thank you for understanding!